1. Introduction
At CoopSense, we understand the critical importance of protecting your farm data and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our poultry farm management platform.
2. Information We Collect
2.1 Farm Data
- Flock records and performance data
- Feed consumption and nutrition information
- Health and vaccination records
- Production statistics (egg, meat, breeding)
- Financial and business records
- Environmental monitoring data
2.2 Account Information
- Name, email address, phone number
- Farm location and business details
- Subscription and billing information
- User preferences and settings
2.3 Technical Information
- Device information and IP addresses
- Usage patterns and platform interactions
- Log files and error reports
- Browser type and operating system
3. How We Use Your Information
3.1 Service Provision
- Processing and analyzing your farm data to provide insights
- Generating reports and analytics dashboards
- Providing AI-powered recommendations and alerts
- Facilitating data synchronization across devices
3.2 Platform Improvement
- Improving our algorithms and feature development
- Analyzing usage patterns to enhance user experience
- Developing new tools and capabilities
- Ensuring platform security and performance
3.3 Communication
- Sending service updates and notifications
- Providing customer support and technical assistance
- Sharing relevant agricultural insights and best practices
- Processing billing and subscription communications
4. Data Sharing and Disclosure
4.1 We DO NOT Sell Your Data
CoopSense never sells, trades, or transfers your farm data to third parties for commercial purposes.
4.2 Limited Sharing
We may share your information only in these circumstances:
- With Your Consent: When you explicitly authorize sharing
- Service Providers: Trusted partners who help us operate the platform
- Legal Requirements: When required by law or legal process
- Business Transfer: In case of merger or acquisition (with notice)
- Safety: To protect rights, property, or safety of users
4.3 Anonymized Data
We may use aggregated, anonymized data for industry research and benchmarking, ensuring individual farms cannot be identified.
5. Data Security
5.1 Technical Safeguards
- End-to-end encryption for data transmission
- Encrypted storage of sensitive farm data
- Regular security audits and vulnerability assessments
- Multi-factor authentication options
- Secure data centers with physical access controls
5.2 Operational Security
- Employee background checks and security training
- Limited access to data on need-to-know basis
- Regular backup and disaster recovery procedures
- Incident response and breach notification protocols
6. Your Privacy Rights
6.1 Access and Control
- Access: View all personal data we have about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in standard formats
- Restriction: Limit how we process your data
6.2 Communication Preferences
- Opt out of marketing communications
- Control notification settings
- Manage data sharing preferences
7. Data Retention
7.1 Active Accounts
We retain your farm data as long as your account is active and as needed to provide services.
7.2 Account Closure
After account closure, we retain data for 90 days to allow reactivation, then securely delete all farm-specific data unless legally required to retain it.
7.3 Legal Obligations
Some data may be retained longer to comply with legal, regulatory, or accounting requirements.
8. International Data Transfers
CoopSense may store and process data in multiple countries. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Certification schemes where applicable
9. Children's Privacy
CoopSense is designed for farm business use and is not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via:
- Email notification to account holders
- In-platform notifications
- Updated policy posted on our website
Continued use after notification constitutes acceptance of updated terms.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us:
- Privacy Officer: privacy@coopsense.com
- General Inquiries: support@coopsense.com
- Phone: +267 72737310
- Address: Plot 55670, Segodi Park, Gaborone
